Staypal

Staypal terms

Terms & Conditions

These Terms & Conditions explain what Staypal provides, how Hosts are responsible for using the platform, and the limits of Staypal's role in guest communication.

What Staypal Does

Staypal is a software platform that enables Hosts to:

  • Proactively message guests on WhatsApp after a booking is confirmed
  • Automate guest communication, including check-in instructions, FAQs, and house rules
  • Use AI-powered responses for routine guest queries
  • Escalate specific cases to the Host when required

Staypal-Controlled WhatsApp Number

Staypal communicates with guests using a Staypal-controlled WhatsApp number, acting as an automated assistant on behalf of the Host.

What Staypal Is Not

Staypal is not:

  • A booking platform
  • A property manager or co-host
  • A legal, financial, or operational representative of the Host
  • Responsible for the physical property, guest conduct, damages, or reviews
  • A replacement for Host responsibility

Guest Communication & WhatsApp

Once booking details are provided or connected, Staypal initiates communication with guests on WhatsApp. There is no mirroring, syncing, or reading of Airbnb or OTA message threads.

Staypal guarantees the initiation of message sending through WhatsApp once correctly triggered. However, Staypal does not guarantee message delivery, message receipt, messages being read, or guest responses. These depend on third-party platforms, including WhatsApp and the guest's device or network.

Host Responsibilities

You agree that you are solely responsible for:

  • Providing accurate guest information
  • Having a lawful basis and consent to contact guests on WhatsApp
  • Complying with Airbnb, OTA, and platform rules
  • Reviewing and approving message templates and automation logic
  • Monitoring escalations and guest issues when notified
  • Sharing guest data lawfully and with consent

AI & Automation Limitations

Staypal uses AI to generate automated responses. You acknowledge and agree that AI responses may be inaccurate, incomplete, or contextually incorrect; Staypal does not guarantee correctness of AI-generated responses; and final responsibility for guest communication rests with the Host.

Staypal may escalate conversations, but failure to escalate does not create liability.

Third-Party Services

Staypal relies on third-party services, including WhatsApp, cloud infrastructure providers, and AI model providers.

Staypal is not responsible for outages, delays, policy changes, or account restrictions imposed by third parties.

Data & Privacy

Staypal processes guest data on behalf of the Host for the purpose of guest communication.

By using Staypal, you authorise us to store and process guest messages and use message data to operate and improve the service. Staypal does not sell guest data.

Fees & Access

  • Certain features may be paid or subscription-based
  • Fees, if any, will be disclosed prior to billing
  • Failure to pay may result in suspension or termination of service

Limitation of Liability

To the maximum extent permitted by law:

  • Staypal shall not be liable for indirect, incidental, or consequential damages
  • Total liability shall not exceed the amount paid by you to Staypal in the preceding 3 months
  • Staypal is not liable for guest behaviour, property damage, lost bookings, or platform bans or penalties

Contact

For questions or support: support@staypal.ai