Privacy Policy
A legal disclaimer
This Privacy Policy explains how Staypal (“Staypal”, “we”, “our”, or “us”) collects, uses, stores, and protects information when Hosts use our platform and when guests interact with Staypal on WhatsApp.
Who This Policy Applies To
This Privacy Policy applies to:
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Hosts who use Staypal
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Guests who receive or send messages via Staypal on WhatsApp
The Host is the primary customer. Staypal processes guest data on behalf of the Host.
Information We Collect
2.1 Information Provided by Hosts
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Host name and contact details
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Property information
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Message templates and automation rules
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Guest details (e.g. name, phone number, booking dates)
2.2 Information from Guest Interactions
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WhatsApp messages sent and received
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Message timestamps and delivery metadata
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Files or images shared during communication
2.3 Technical Information
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Device and browser data (for Hosts)
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Log data and usage metrics
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Error and performance data
How We Use Information
We use information to:
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Send WhatsApp messages to guests on behalf of Hosts
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Operate AI-powered guest communication
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Escalate messages to Hosts when required
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Improve platform reliability and features
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Provide support and troubleshoot issues
We do not use guest data for advertising or marketing purposes.
Legal Basis & Consent
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Hosts confirm they have a lawful basis and consent to share guest contact details with Staypal.
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Guests interact with Staypal after being contacted on behalf of the Host.
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Staypal acts as a data processor, and the Host acts as the data controller for guest data.
WhatsApp & Third-Party Services
Staypal relies on third-party services, including:
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WhatsApp (Meta)
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Cloud hosting providers
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AI and infrastructure providers
Guest messages are transmitted via WhatsApp and are subject to WhatsApp’s own privacy policies.
Staypal is not responsible for third-party privacy practices.
Data Sharing
We may share data only with:
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Service providers required to operate Staypal
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Legal or regulatory authorities if required by law
We do not sell or rent personal data.
Contact Us
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For privacy-related questions or requests: